Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use GunEx.
GunEx ("we," "us," or "our") operates GunEx, Canada's premier marketplace for buying and selling firearms, accessories, and archery equipment. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
Personal Information
We collect personal information that you provide directly to us, including:
- • Name, email address, and postal code
- • PAL/RPAL license information and verification documents
- • Profile information and photos
- • Listing details, photos, and descriptions
- • Messages and communications with other users
- • Payment information (processed by third-party providers)
- • Support inquiries and feedback
Automatically Collected Information
When you use our services, we automatically collect:
- • Device information (browser, operating system, device type)
- • IP address and approximate location
- • Usage data (pages viewed, time spent, interactions)
- • Search queries and preferences
- • Log files and technical data
- • Cookies and similar tracking technologies
Third-Party Information
We may receive information about you from:
- • Government databases (RCMP FRT verification)
- • Identity verification services
- • Analytics and advertising partners
- • Social media platforms (if you choose to connect)
We use your personal information for the following purposes:
Core Services
- • Account creation and management
- • License verification and compliance
- • Listing creation and management
- • Facilitating user communications
- • Processing transactions
- • Customer support
Safety & Security
- • Fraud prevention and detection
- • Legal compliance and law enforcement
- • Platform security and monitoring
- • User verification and authentication
- • Content moderation
Improvement & Analytics
- • Platform improvement and development
- • Usage analytics and insights
- • Personalized recommendations
- • Research and testing
- • Performance optimization
Communications
- • Service notifications and updates
- • Security alerts
- • Marketing communications (with consent)
- • Community guidelines enforcement
- • Legal notices
We do not sell your personal information. We may share your information in the following limited circumstances:
With Other Users
Your profile information, listings, and messages are visible to other users as necessary for the marketplace to function.
Service Providers
We share information with trusted third-party service providers who help us operate our platform (hosting, payment processing, customer support, analytics).
Legal Requirements
We may disclose information when required by law, court order, or to law enforcement agencies, including compliance with firearms regulations and investigations.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement appropriate technical and organizational measures to protect your personal information:
Technical Measures
- • SSL/TLS encryption for data transmission
- • Encrypted data storage
- • Regular security audits and testing
- • Secure access controls
- • Network security monitoring
Organizational Measures
- • Limited employee access to personal data
- • Staff training on privacy and security
- • Data breach response procedures
- • Regular policy reviews and updates
- • Third-party security assessments
Under Canadian privacy law, you have the following rights regarding your personal information:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal obligations)
Portability
Request a copy of your data in a portable format
Consent Withdrawal
Withdraw consent for marketing communications or data processing (may limit service functionality)
To exercise these rights, contact us at privacy@gunex.ca. We will respond to your request within 30 days.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
Your personal information is primarily stored and processed in Canada. Some of our service providers may process data in other countries with adequate privacy protections. We ensure that any international transfers comply with Canadian privacy law and include appropriate safeguards.
GunEx is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for basic site functionality, security, and user authentication.
Analytics Cookies
Help us understand how users interact with our platform to improve services.
Preference Cookies
Remember your settings and preferences for a personalized experience.
Marketing Cookies
Used to show relevant advertisements and measure campaign effectiveness (with consent).
You can manage cookie preferences through your browser settings or our cookie consent tool.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or through our platform. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Privacy Complaints: If you believe we have not properly handled your personal information, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.