Frequently Asked Questions
Find quick answers to common questions about using GunEx. Can't find what you're looking for? Contact our support team.
What is GunEx and how does it work?
GunEx is a Canadian online marketplace for buying and selling firearms, accessories, and archery equipment. Listings come from two places: posts by GunEx members, and firearms classifieds published publicly elsewhere in Canada, which we index so you can compare the market in one place. Imported listings are labelled and link back to the original post. GunEx is not a party to any transaction — buyers and sellers deal with each other directly and are responsible for meeting Canadian firearms law.
Who can use GunEx?
GunEx is available to people 18 or older. Buying or selling a firearm in Canada is regulated by the Canadian Firearms Program, and that obligation stays with the two parties. GunEx does not collect a PAL or RPAL number, a photo of a licence, or any other licence document, and an account here is not evidence that anyone is licensed.
How much does it cost to use GunEx?
Creating an account and browsing listings is free. We may charge fees for certain premium features or services. Any applicable fees will be clearly displayed before you commit to a transaction or service.
Does it cost money to post listings on GunEx?
GunEx is dedicated to keeping basic listing services accessible for personal use. Individual users can typically post a limited number of listings for free. If you need to post many listings simultaneously or use advanced features, premium plans may apply. Business accounts and high-volume sellers may be subject to monthly or annual fees. Check your account dashboard for current pricing and limits.
What types of items can be listed on GunEx?
You can list legal firearms, ammunition, accessories, parts, and archery equipment that are permitted for civilian ownership in Canada. Prohibited items, modified firearms, and anything illegal under Canadian law cannot be listed. See our community guidelines for complete details.
What is a PAL and how do I get one?
PAL stands for Possession and Acquisition License. This is what you need to buy or possess firearms in Canada. You can get one by taking the Canadian Firearms Safety Course (CFSC). Check online or contact local businesses that provide this service. They can guide you through the application process once you complete the course and test. For more information, visit the RCMP Canadian Firearms Program or call 1-800-731-4000.
Do I need a PAL to purchase ammunition?
Yes, you need a valid PAL to purchase ammunition in Canada. This requirement helps ensure that only licensed individuals have access to ammunition.
Do I need a PAL to purchase all firearms?
There are currently a few exceptions where you do not need a PAL: flintlock muzzleloading rifles, airguns with a rated velocity of less than 500 feet per second, and firearms classified as having "antique status." However, laws can change, so verify current information with the RCMP at 1-800-731-4000.
How do I create an account?
Click "Sign Up" in the top navigation and provide your email address, or sign in with Google. You'll then be asked for a display name and a username. A listing can optionally show a city or the first three characters of a postal code. GunEx does not ask for a full postal code, a street address, a phone number, or a firearms licence.
Does GunEx verify my PAL or RPAL?
No. GunEx does not collect, hold, or verify licence details, and an account on GunEx is not evidence that anyone is licensed. Confirming the other party's licence is the parties' responsibility and runs through the Canadian Firearms Program (1-800-731-4000 or Individual Web Services). For a non-restricted firearm the seller needs a reference number before handover; restricted and prohibited transfers use a separate CFP transfer number and registration update. See the RCMP transfer page.
Can I have multiple accounts?
No, each person may only maintain one account on GunEx. Multiple accounts by the same individual are prohibited and may result in account suspension or termination.
I forgot my password. How do I reset it?
Click "Forgot Password" on the sign-in page and enter your email address. We'll send you instructions to reset your password. If you don't receive the email, check your spam folder or contact support.
I'm having trouble logging into my account
First, ensure you're using the correct email address and password. Check if Caps Lock is on. Try clearing your browser's cache and cookies, then attempt to log in again. If you signed up for our newsletter or a contest, note that this doesn't automatically create a marketplace account. If problems persist, use the password reset option or contact support.
Will other people see my email address when they view my listing?
No, your email address is never shared with other users. All communications go through our secure messaging system to protect your privacy.
Will other people see my home address when they view my listing?
No. GunEx does not collect a street address or a full postal code. A listing can show a city or the first three characters of a postal code, and that is the only location other members see.
Why am I not getting emails from GunEx?
If you're not receiving emails from GunEx (account setup, password reset, ad notifications, or inquiries), check your spam/junk folder first. Add @gunex.ca to your email whitelist to ensure future emails reach your inbox. If problems persist, contact support with your email address.
How do I create a listing?
After signing in, click "Post" in the navigation bar. Complete the listing form with accurate details, upload clear photos, and set your asking price. Review our listing guidelines to ensure compliance.
What information must be included in a listing?
Firearm listings must include make, model, serial number (partially obscured in public view), caliber, condition, clear photos, asking price, and general location. All information must be accurate and honest.
How do I contact a seller?
Use the "Message" button on any listing to contact the seller through our secure messaging system. Keep initial communications on platform for safety and record-keeping purposes.
How do payments work?
GunEx facilitates connections between buyers and sellers but doesn't process payments directly. Users arrange payment methods privately. We recommend secure methods like certified cheques, bank drafts, or cash for in-person transactions.
Can I negotiate prices with sellers?
Yes, many listings allow price negotiation. Contact the seller through our messaging system to discuss pricing. Be respectful and reasonable in your offers.
How do I arrange to meet a buyer/seller?
Always meet in safe, public locations such as police station parking lots, gun stores, or shooting ranges. Follow our safety guidelines for secure transactions.
How do I renew or refresh my listing?
You can refresh your listing by editing it in your account dashboard. This will move it back to the top of search results as if it were a new posting. Some platforms charge a small fee for this feature to prevent spam and ensure fair visibility for all users.
How do I leave a review for someone I've dealt with?
You can leave reviews for users you've completed transactions with. Visit their profile page and look for the review section at the bottom. Only leave reviews for actual transactions you've completed, not for deals that fell through during negotiations.
Someone gave me a negative review. Can I have it removed?
Reviews can only be removed if they violate our review policy. Reviews should only be posted by users who actually completed a transaction with you, not from deals that fell through during negotiations. If you believe a review violates our policies, contact support with details about the situation.
How do I legally sell firearms in Canada?
A private sale is a transfer between you, the buyer, and the Canadian Firearms Program — GunEx is not a party to it. The buyer must be an adult with a valid PAL for that class of firearm. For a non-restricted firearm, the seller must obtain a reference number from the Registrar (Individual Web Services or CFP at 1-800-731-4000) confirming the buyer holds and is still eligible to hold a licence authorizing non-restricted, then hand over only while that number is still valid. Per the RCMP transfer page, the number is valid for 90 days or for the remaining validity of the buyer's licence. For restricted (and prohibited) firearms, registration must be updated through the CFP; the firearm stays with the seller until the transfer is approved and a new registration certificate is issued — that process uses a transfer number, not the non-restricted reference number. Handguns have additional transfer limits. This is a process overview, not legal advice; follow the RCMP page and the CFP agent if anything here disagrees. Longer walkthrough: How to sell a firearm privately in Canada.
What licenses do I need to buy firearms?
You need a valid PAL (Possession and Acquisition License) for non-restricted firearms, or RPAL (Restricted PAL) for restricted firearms. Both buyer and seller must have appropriate licenses for the type of firearm being transferred. That is a Canadian Firearms Program requirement. GunEx does not collect a licence number or a copy of a licence.
How do I verify someone's license?
GunEx does not verify licences. Before a transfer, the seller takes reasonable steps to confirm the buyer is the licence holder — compare the photo on the PAL to the person (in person or by video call); if a visual comparison is not possible, the RCMP guidance allows asking for a second piece of government photo ID — and completes the CFP process for that class of firearm. For non-restricted, request a reference number with the buyer's licence number, date of birth, and email, plus the verification declaration. For restricted / prohibited, both parties speak with the CFP and share a transfer number. Details: RCMP transfer page.
What paperwork is required for transfers?
Non-restricted: the federal requirement is a valid reference number issued to the seller before handover — not a separate federal registration transfer outside Québec. Keep your own deal records as you see fit. In Québec, provincial registration / SIAF notice rules can apply on top of the federal number; confirm current steps on Québec's citizen transfer page. Restricted / prohibited: the registration record must be updated through the CFP transfer process; keep the firearm until approval and the new certificate. Handguns have additional limits. Authoritative steps: RCMP transfer page. Call 1-800-731-4000 with case-specific questions.
Can I ship firearms to buyers?
Firearms shipping has specific legal requirements and restrictions. Contact Canada Post or licensed shipping companies for current regulations. Many users prefer in-person transfers to ensure proper verification and compliance.
What if I suspect illegal activity?
Report suspected illegal activity immediately to local law enforcement (911) and notify us at safety@gunex.ca. We cooperate fully with law enforcement investigations and maintain zero tolerance for illegal activity.
How can I validate someone's PAL/RPAL?
Do not treat a photo of a PAL as verification. For a non-restricted sale, the seller requests a reference number from the CFP (Individual Web Services or 1-800-731-4000) using the buyer's licence number, date of birth, and email, and declares that reasonable steps were taken to confirm the buyer is that licence holder. The CFP confirms eligibility when issuing the number. For a restricted sale, both parties deal with the CFP and receive a transfer number — the buyer typically provides name as on the RPAL, the RPAL number, and expiry as needed for that call. We don't recommend sending photos of licences — the official CFP process is the verification path, and photos raise identity-theft risk. See transaction safety and the RCMP transfer page.
How do I ship firearms legally in Canada?
Firearms shipping has strict requirements. Canada Post has specific rules for firearm shipping - check their firearms shipping guidelines. Restricted firearms have additional requirements and may require authorized carriers. Many users prefer in-person transfers to ensure proper verification and avoid shipping complexities.
How do I stay updated on Canadian firearms law changes?
Canadian firearms laws can change, including Order-in-Council classifications and new regulations. Stay informed by monitoring the RCMP Canadian Firearms Program, Justice Canada announcements, and reputable firearms organizations. GunEx will notify users of significant changes that affect platform usage, but users are responsible for ensuring their firearms remain legally compliant.
How do I stay safe when meeting buyers/sellers?
Always meet in public, well-lit locations. Bring a friend if possible, tell someone where you're going, and trust your instincts. Follow all firearms safety rules during inspections. See our comprehensive safety guide.
What are the red flags I should watch for?
Be cautious of prices significantly below market value, requests for immediate payment, reluctance to meet in person, poor quality photos, pressure for quick decisions, and requests for unusual payment methods.
How do I report suspicious users or listings?
Use the "Report" button on any listing or user profile to report violations. For urgent safety concerns, contact us immediately at safety@gunex.ca or report to local law enforcement.
How is my personal information protected?
We use industry-standard encryption and security measures to protect your information. We never sell your data and only share information as required by law. Read our privacy policy for complete details.
What should I do if my account is compromised?
Immediately change your password, enable two-factor authentication, and contact our support team. Review your account activity and report any unauthorized actions.
How do I edit or delete my listing?
Go to your profile and select "My Listings" to manage your active listings. You can edit details, update photos, change prices, or mark items as sold or remove them entirely.
Why can't I upload photos to my listing?
Ensure your photos are in supported formats (JPG, PNG) and under the size limit (typically 10MB per image). Check your internet connection and try again. Contact support if problems persist.
How do I use the FRT lookup tool?
Visit our FRT lookup page and search by FRN number, make, model, or other criteria. This tool helps verify firearm classifications and legal status according to the RCMP Firearms Reference Table.
The website is running slowly. What can I do?
Try refreshing your browser, clearing your cache and cookies, or using a different browser. Check your internet connection and try accessing the site from a different device. Contact support if issues persist.
How do I deactivate or delete my account?
Account deactivation options are available in your account settings. Before deactivating, ensure you've completed any pending transactions and downloaded any important information. Contact support if you need assistance.
I'm having trouble posting a listing
If you're getting error messages when posting a listing, first try clearing your browser's cache and cookies. Ensure all required fields are filled out completely and accurately. Check that your photos are in supported formats (JPG, PNG) and under the size limit. If problems persist, contact support with details about the error messages you're seeing.
Why is my account blocked or suspended?
Accounts may be blocked for suspicious activity, terms of service violations, problematic listings, or user reports. We err on the side of caution to protect our community. If your account is blocked, contact support for clarification and to resolve the issue. Most blocks can be resolved once the situation is clarified.
I paid for a featured listing. Why isn't it showing at the top?
Featured listings compete for limited top spots. When multiple users have featured ads, the system rotates which ones are displayed to ensure fairness. Your listing will appear at the top periodically, and more frequently as searches become more specific to your item and location.
How do I clear my browser's cache?
Browser cache clearing varies by browser. Generally: Press Ctrl+Shift+Delete (PC) or Cmd+Shift+Delete (Mac), select "Cached images and files" and click Clear/Delete. In Chrome: Settings > Privacy > Clear browsing data. In Firefox: History > Clear Recent History. This often resolves posting and login issues.
If you can't find the answer you're looking for, we're here to help. Our support team is knowledgeable about Canadian firearms laws, platform features, and technical issues.
Contact Support
Use our contact form or email hello@gunex.ca for general questions and technical support.
Community Guidelines
Review our community guidelines for platform rules, best practices, and enforcement policies.
Response times: General inquiries (24 hours) • Technical support (12 hours) • Safety concerns (4 hours)